In short: in Sales Farmer, the Replies page gathers the answers you receive on LinkedIn and by email. You open a conversation, sort it, and then send a reply that the AI drafted and that you have read. Nothing goes out without your confirmation click.
This page describes the features shipped in the app. The limits are grouped in their own section further down.
Why use a single inbox?
A prospect's reply loses value as the hours go by. Someone who writes "yes, why not" on Tuesday morning expects a quick follow-up. If they have to wait until Thursday, they have already forgotten why they answered.
The problem often comes from scattering. LinkedIn replies land in the LinkedIn inbox, email replies land in your mailbox, and automated follow-ups live in a separate tool. You open three places just to know who to answer. There is a limit to this idea: gathering replies does not handle them for you. Some human work remains, and that is intended.
What does the Replies page contain?
Each row is a conversation with a person from your campaigns. A side panel shows that person's thread, the actions available, and the draft reply.
You can filter the list in two ways. By status: to handle, handled, not interested, meeting. By channel: LinkedIn, email, or both. A search box completes the filters when you look for a specific name.
When a prospect replies, their sequence stops. The messages and follow-ups planned for them no longer go out, and the conversation comes back to you. This is the behavior you expect from decent outreach: nobody gets a follow-up after answering.
How do you sort replies?
Each reply receives a label that says what it contains. The available labels range from "Interested" and "Request for info" to objections (price, timing, need, trust, already equipped), and include "Referral to a colleague", "Refusal", "Automatic absence" and "Unsubscribe".
Sorting starts with simple rules based on keywords. The cases that the rules cannot settle can be sent to the AI, on request, after you see the estimated cost and the quota for the day. Only the text of the reply goes to the model, never the person's name.
This sorting helps you decide in which order to reply. Start with the people who are interested and those who ask for information. Objections come next, because they need more care. Refusals and unsubscribes need no sales reply at all.
The limit: a label is an aid, not a verdict. Irony or an ambiguous sentence can fool the rules as well as the AI. Read the cases that matter yourself.
What should you do with a refusal or an unsubscribe?
You respect the request, right away. The "Do not contact again" button adds the person to your exclusion list. Their remaining planned steps are stopped in all your campaigns, and they will not enter any future campaign.
This list protects your reputation as much as the person. A prospect who is followed up after saying no is the one who reports your message to LinkedIn. For the rules that frame outreach between professionals, read our article on GDPR. It informs you, and it does not replace the advice of a lawyer.
You can undo the block if you made a mistake. The person can be contacted again.
How does the draft reply work?
You open a conversation, click "Suggest a reply", and the AI writes a draft based on the message you received. You can also give it a goal in one sentence, for example to offer a time slot.
The draft is a starting point. You read it, you edit it, and then you choose the channel to send it on. On LinkedIn, the message enters the queue of the Chrome extension, which sends it from your account. By email, it goes out from your connected mailbox, which requires the Growth plan.
Before sending, a confirmation window asks you to approve. The text is also checked: an empty or overly long message is refused. Each draft counts toward a monthly quota, 5 on the Starter plan and 100 on the Growth plan, and the screen shows the cost of the generation.
The limit: the AI only knows what the conversation and your campaign profile contain. It can invent a plausible detail. Check names, dates and any commitment before you send.
Should the AI reply on its own?
Not by default. Sales Farmer offers a separate option, auto-replies, which answers short and clear agreements with sentences prepared in advance. You turn it on on purpose, and it has its own limits. We cover it in the article on LinkedIn auto-replies.
For outreach that is just starting, manual approval remains the right setting. You learn what your prospects answer, and you spot the sentences that work before you hand part of the job to the machine.
A simple routine to handle your replies
A short routine beats a big weekly cleanup. Here is the one we recommend, which you can adapt to your volume.
- Open the "To handle" filter every morning. Start with the people who are interested.
- Reply short. Two or three sentences, with a single question or a single meeting link.
- Sort each conversation before moving on to the next. A handled conversation leaves the list, so you do not read it again.
- Block without hesitation the refusals and the unsubscribes.
- Once a week, read again the "Not interested" conversations: a timing objection can become an opportunity later.
This routine stays short as long as your volume does. If replies pile up, it is a sign that you should slow the campaign down rather than shorten your answers.
For the messages themselves, our guide on LinkedIn follow-ups gives templates you can adapt, and the LinkedIn limits page recalls the caps you should respect.
Limits
This page describes what the inbox does today. Five limits are worth knowing before you rely on it.
- The thread shows what Sales Farmer has recorded. It does not replace the LinkedIn inbox when you need the full history of an old relationship. The full history of a conversation is read with the Chrome extension version 4.9.0 or later; with an older version, the inbox only shows the first reply it picked up and the messages written from the app.
- The extension must be open. A LinkedIn message goes out through the Chrome extension, from your browser, with LinkedIn logged in. If the extension stops responding, the message waits.
- The AI can be wrong, in the sorting as well as in the draft. The send button stays yours.
- Drafts are counted: 5 per month on Starter, 100 on Growth.
- Sending by email requires the Growth plan and a connected mailbox.
Finally, LinkedIn limits accounts that are very active. Replying fast does not excuse you from keeping careful sending caps.
FAQ
Do I need to keep Chrome open to reply?
To read and sort conversations, no. To send a LinkedIn message, yes: the extension passes it on from your browser, with your session. Sending by email does not depend on Chrome.
Can the AI send a reply without me seeing it?
Not with the draft: you read it and you confirm the send. Auto-replies are another feature, turned off by default, with their own rules and their own log.
What happens when someone answers a follow-up?
That person's sequence stops. No planned follow-up goes out, and the conversation appears in the list to handle.
How many drafts can I ask for?
Five per month on the Starter plan, one hundred per month on the Growth plan. Your counter for the month is visible on the draft screen.
Reply fast, and with care
A good inbox does not replace your judgment: it saves you from hunting for where to reply. Try Sales Farmer free for 14 days, no credit card needed, and see what your first conversation looks like.